Primrose School of West Lake Hills
Daycare center in West Lake Hills, TX. 3423 Bee Caves Rd Ste A100, West Lake Hills, TX 78746
About the program
Primrose School of West Lake Hills is a licensed daycare center in West Lake Hills, Texas, on the state register since 2018. It is licensed for 162 children and serves infant, toddler, preschool and school age ages.
Primrose School of West Lake Hills is a private early education center in Austin, Texas, serving infants through kindergarten-aged children.
It accepts child care subsidy.
Tuition and capacity
Tuition: not listed. Primrose School of West Lake Hills does not publish a fee schedule on its website. Programs in the area that publish full-time tuition have a median starting price of $1,225 a month.
Licensing and safety
Open the state record →Most violations are record-keeping, training or maintenance items, and nearly every program has some. Read what each one was and how fast it was fixed. Texas rates every standard from Low to High by the harm a breach could cause, and records the date each violation was corrected. The narrative is the inspector's own.
746.305(a)(6) - Report Situation Placing Children at Risk
The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.
746.3301(i) - Nutrition and Food Service - Must not serve identified foods to allergic child
During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.
746.305(a)(2) - AP Report Child Injury Requiring Medical Treatment by a Health-Care Professional or Hospitalization
This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.
746.3417(3) - Children Handwashing After Toileting or Diapering
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.
Show all 16 violations on file
746.1301(a)(1)(A) - Training Requirements for Employees, Caregivers, and Directors - Orientation
Eight out of the ten staff files reviewed did not have proof of orientation to the center.
746.3417(3) - Children Handwashing After Toileting or Diapering
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
A caregiver did not show good judgment when she duct taped a child's shoes to his feet.
746.3401(a) - Annual Sanitation Inspection
The required annual sanitation inspection was not available for review.
746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days
Current feeding instructions for four children were not available for review.
746.1205(a)(2) - Responsibilities of Caregivers - Know number of children responsible for
One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.
746.2426 - Infant May Not Sleep in a Restrictive Device
During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.
746.707 - Incident/Illness Report Form Shared with Parent
Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.
746.3819 - Food Allergy Emergency Plan Signed by Parents and Health Care Professional
There were more than one food allergy plan that did not have the parent's signature.
746.4135(b) - Children's Products- Annual Certification
The Children's Product certificates was last updated on 3-11-2020.
What parents say
Primrose Westlake is the ONLY place I would trust my young children. The teachers are exceptional, caring, and well prepared. The administrative staff goes above and beyond from programming through activities, theme days, holidays, and ways to bring everyone across the whole school together. And the families themselves are warm, welcoming, and create a genuine community energy that has been missing at other daycares…
Whitney Perez · 5/5 on Google · 2 months agoRecently toured and I was truly impressed with the personalization, attention to detail, professionalism, and security of this campus. Jasmine did a fantastic job showcasing the facility and the team culture. I work in big tech managing global teams- especially appreciated the mobile app they use here to communicate with families. They showed examples, unsolicited, of how they leverage to keep parents appropriately…
Shelby Leigh · 5/5 on Google · a month agoPrimrose of Westlake has been so great for our family. Our son loves going to daycare and is excited each day! The teachers and staff genuinely care for the children and we feel fortunate to be a part of such a great community.
Becca Blackwell · 5/5 on Google · a year agoWe have two children at Primrose West Lake Hills, and our experience has been wonderful. The teachers and staff are caring, attentive, and really take the time to get to know each child. Both of our kids have grown so much socially and academically since starting here, and they look forward to going to school every day. The communication with parents is also excellent, which gives us peace of mind. We couldn’t be…
Justin Baudoin · 5/5 on Google · a year agoGetting there
3423 Bee Caves Rd Ste A100, West Lake Hills, TX 78746
Questions about Primrose School of West Lake Hills
Is Primrose School of West Lake Hills licensed?
Yes. Primrose School of West Lake Hills holds an active Licensed Center licence from Texas Health and Human Services, Child Care Regulation (licence 1661183), with a licensed capacity of 162 children. The state record was synced in September 2026.
Has Primrose School of West Lake Hills had any inspection violations?
Texas records 11 violations for Primrose School of West Lake Hills in the last three years, 4 of them rated high risk by the state, across 19 inspections on file. The median daycare center in the area has 4. Each one is listed above with the date it was corrected.
What ages does Primrose School of West Lake Hills take?
Primrose School of West Lake Hills is licensed to serve infant, toddler, preschool and school age ages, and is open 7:30 am to 6:30 pm, Mon to Fri.
How much does Primrose School of West Lake Hills cost?
Primrose School of West Lake Hills does not publish tuition on its website. Ask for the full fee schedule on a tour, including registration, supply and late pick-up fees. The program accepts child care subsidy.
